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Shipping Policy

We strive to provide you with the best experience when it comes to purchasing mats and rugs from our online shop. Below, you'll find all the necessary information regarding our shipping policies to ensure a smooth and convenient delivery process.

 

1. Shipping Zones:

  • We currently offer shipping services within the United Kingdom.

2. Shipping Methods:

  • Standard Shipping: Our default shipping method for all orders. Delivery times may vary based on your location and the current volume of orders.

  • Express Shipping: For those who need their orders delivered urgently, we offer express shipping at an additional cost.

3. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons.

4. Shipping Rates:

  • Shipping rates are calculated based on the total weight of your order and your delivery location. You can view the shipping cost at the checkout before finalizing your purchase.

5. Delivery Time:

  • Standard Shipping: Delivery times range from 3 to 7 business days depending on your location within the United Kingdom.

  • Express Shipping: Delivery times vary but generally range from 1 to 3 business days within the United Kingdom.

6. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery.

7. Delivery Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for any lost or misdelivered packages due to incorrect addresses provided by the customer.

8. Shipping Restrictions:

  • Currently, we do not offer international shipping. We apologize for any inconvenience this may cause.

9. Customer Support:

  • If you have any questions or concerns regarding your order or our shipping policies, please don't hesitate to contact our customer support team. You can reach us via email at support@neerox.com or by phone at +447429351895.

10. Returns and Exchanges:

  • For information on our returns and exchanges policy, please refer to our Returns Policy page on our website.

11. Additional Information:

  • Neerox reserves the right to update or modify these shipping policies at any time without prior notice. Any changes will be reflected on this page.

 

Thank you for choosing Neerox for your mats and rugs needs. We appreciate your business!

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