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Returns & Refund Policy

Returns & Refund Policy

Neerox 3 Greenfield Close, Thirsk, England YO7 3FS United Kingdom Phone: +44 7429 351895 Email:



We at Neerox strive to ensure your complete satisfaction with our mats and rugs. However, if you are not entirely happy with your purchase, we offer a straightforward returns policy to make the process as smooth as possible.

  1. Eligibility for Returns:

    • Items must be returned within 30 days of purchase.

    • Products must be unused, undamaged, and in their original packaging.

    • Any item not in its original condition or damaged for reasons not due to our error will not be eligible for a refund.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at or call us at +44 7429 351895.

    • Please provide your order number and reason for return when contacting us.

  3. Return Shipping:

    • Customers are responsible for return shipping costs.

    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    • Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.


Refund Policy:

  1. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

    • We may request photographic evidence of the damage or defect to expedite the resolution process.

    • Depending on the circumstances, we will either provide a replacement or issue a refund.

  2. Non-Returnable Items:

    • Customized or personalized items are not eligible for return or refund unless they are defective or damaged upon arrival.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

    • If you’ve done all of this and still have not received your refund, please contact us at


Contact Us:

If you have any questions or concerns about our Returns & Refund Policy, please don't hesitate to contact us. Our customer service team is here to assist you.

Neerox 3 Greenfield Close, Thirsk, England YO7 3FS United Kingdom Phone: +44 7429 351895 Email:

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