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FAQs

Neerox FAQs

1. How can I contact Neerox for assistance?

  • You can reach us by phone at +447429351895 during our business hours. Alternatively, you can email us at support@neerox.com. We're here to help!

2. What are your business hours?

  • Our customer support team is available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM GMT.

3. Do you offer international shipping?

  • Currently, we only offer shipping within the United Kingdom. We apologize for any inconvenience.

4. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery.

5. Can I change my shipping address after placing an order?

  • If you need to update your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed for shipping.

6. What payment methods do you accept?

  • We accept payment via major credit cards (Visa, Mastercard, American Express) and PayPal for a secure and convenient checkout experience.

7. What is your returns and exchanges policy?

  • For information on returns and exchanges, please refer to our Returns Policy page on our website.

8. Are your mats and rugs machine washable?

  • The care instructions for each product may vary. Please refer to the product description or label for specific care guidelines.

9. Do you offer custom sizing for mats and rugs?

  • At this time, we do not offer custom sizing. However, we have a variety of sizes available to suit different needs and preferences.

10. Can I cancel my order after it has been placed?

  • If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed for shipping.

11. Do you offer discounts for bulk orders?

  • We may offer discounts for bulk orders depending on the quantity and specific products. Please contact our customer support team for inquiries regarding bulk purchases.

12. Are your mats and rugs eco-friendly?

  • We strive to offer environmentally-friendly products whenever possible. Please refer to the product description for information on materials and sustainability features.

 

If you have any further questions or concerns, feel free to reach out to us. We're here to make your shopping experience with Neerox as smooth as possible!

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